Frequently
Asked Question
Hero's Health is a licensed telemedicine platform connecting you with U.S.-licensed providers for personalized care in men's health, weight management, skincare, and hair regrowth. Heros does not prescribe FDA‑approved medications. In some cases, compounded medications prepared by state‑licensed pharmacies may be used; compounded drugs are not FDA‑approved. Orders ship in discreet packaging.
Complete a brief online health assessment, then meet with a U.S.-licensed provider through our secure platform. If treatment is appropriate and a prescription is approved, your medication is dispensed by a licensed U.S. pharmacy and shipped in discreet packaging. Some therapies may be compounded and are not FDA‑approved; your provider will discuss risks and alternatives. We monitor your progress and adjust as needed.
Our network consists of board-certified physicians, nurse practitioners, and specialists who are licensed to practice in your state. All providers undergo rigorous credentialing and maintain active medical licenses. They have extensive experience in telemedicine and specialize in the health conditions we treat.
No, Hero's Health does not require insurance. We offer transparent, affordable pricing for all our services. This allows us to provide care to patients regardless of their insurance status and often at a lower cost than traditional healthcare visits. Payment is accepted via credit card or HSA/FSA accounts.
Hero's Health is currently available in all 50 states and Washington D.C. Our licensed providers are credentialed in each state to ensure compliance with local medical regulations. We continue to expand our provider network to maintain comprehensive coverage across the United States.
Yes. Hero's Health is a licensed telemedicine platform. We follow HIPAA requirements and applicable FDA and state regulations. Medications are dispensed by licensed U.S. pharmacies. Heros does not prescribe FDA‑approved medications. When a compounded option is clinically appropriate, it is prepared by a state‑licensed pharmacy and is not FDA‑approved. All care is provided by licensed clinicians.
We do not prescribe FDA‑approved ED medications. When appropriate, your provider may recommend compounded therapies prepared by a state‑licensed pharmacy; compounded drugs are not FDA‑approved. Your provider will determine a safe, suitable option based on your health history, current medications, and preferences. All medications are dispensed by licensed U.S. pharmacies.
Our treatments have high success rates. ED medications are effective for approximately 70-85% of men, with many noticing improvement within the first few uses. Weight management programs show significant results when combined with our coaching support. Skincare treatments typically show visible improvements within 2-4 weeks. Individual results may vary based on health factors and treatment compliance.
We do not prescribe FDA‑approved medications. In some cases, your provider may recommend a compounded therapy; compounded medications are prepared by state‑licensed pharmacies and are not FDA‑approved. We work only with licensed U.S. pharmacies that follow strict quality and safety standards. Your provider will review benefits, risks, and alternatives with you.
Side effects vary by treatment. ED medications may cause headaches, flushing, or nasal congestion in some users. Weight management medications can cause nausea or digestive changes initially. Skincare treatments may cause mild irritation as skin adjusts. Our providers thoroughly review potential side effects with you and monitor your response to minimize any adverse effects.
Results vary by treatment type: ED medications typically work within 30-60 minutes of taking them. Weight management results are usually noticeable within 2-4 weeks with optimal results in 3-6 months. Hair regrowth treatments may take 3-6 months to show significant improvement. Skincare treatments often show initial improvements within 2-4 weeks with continued progress over several months.
Absolutely. Our providers regularly review your progress and can adjust your treatment plan as needed. If you experience side effects or aren't seeing the desired results, we can switch medications, adjust dosages, or try alternative treatments. You can request a consultation anytime to discuss changing your treatment approach.
Our pricing is transparent and competitive. ED treatments start at $159 per month, weight management programs begin at $199/month, and skincare treatments start at $89/month. Hair regrowth packages start at $149/month. All consultations are included, and shipping is free. We accept HSA/FSA accounts for most treatments.
We offer free 2-day shipping on all orders within the US. Your first order typically ships within 1-2 business days after your consultation. Refill orders are usually shipped 3-5 days before you run out to ensure continuity. All packages are shipped in discreet, unmarked packaging to protect your privacy.
Yes, you have full control over your subscription. You can cancel anytime through your account portal or by contacting customer support. We also offer the option to pause your subscription for up to 90 days if you need a temporary break. There are no cancellation fees, and you'll receive your remaining medication before cancellation takes effect.
Our customer support team is available via email at support@heroshealth.com, through live chat on our website, or by phone during business hours. We typically respond to emails within 24 hours and offer live chat Monday-Friday 9 AM to 6 PM PST. For urgent medical questions, contact your provider directly through your patient portal.
Absolutely. We are fully HIPAA compliant and use bank-level encryption to protect your personal and medical information. Your data is stored on secure servers with multiple layers of protection. We never sell or share your personal information with third parties for marketing purposes. All staff undergo regular privacy and security training.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, HSA cards, and FSA cards. For many of our treatments, you can use your Health Savings Account or Flexible Spending Account for tax-advantaged payments. We also offer convenient auto-refill options so you never run out of medication.
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© 2025 Heros. All rights reserved | Heros does not prescribe FDA‑approved medications. Some therapies may be compounded and are not FDA‑approved. See Medical Disclaimer.
