Medical Disclaimer
Heros Health, Inc.
Effective Date: January 1, 2024
🚨Emergency Medical Situations
This service is NOT intended for medical emergencies. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room. Do not use our telehealth services for urgent or life-threatening conditions.
1. General Medical Disclaimer
The information and services provided by Heros Health, Inc. ("Heros Health," "we," "us," or "our") through our website at heroshealth.com and related telehealth platform (collectively, the "Service") are for informational and educational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment.
⚠️Important Notice
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or received through our services.
2. Telehealth Service Limitations
Scope of Services
Our telehealth services are limited to:
- Consultations for specific conditions as determined by our licensed healthcare providers
- Prescription services for appropriate medications
- Follow-up care and medication management
- Health education and lifestyle counseling
What We Cannot Treat
Our telehealth services are NOT appropriate for:
- Emergency medical conditions
- Urgent care situations requiring immediate attention
- Conditions requiring physical examination or diagnostic testing
- Mental health crises or suicidal thoughts
- Substance abuse or addiction treatment
- Complex medical conditions requiring specialist care
3. Licensed Healthcare Provider Relationship
All medical consultations and prescriptions through our platform are provided by licensed healthcare providers who are:
- Licensed to practice medicine in your state of residence
- Acting independently in their professional medical judgment
- Responsible for all medical decisions and prescriptions
- Available for follow-up care and questions
Professional Independence: Heros Health does not practice medicine or make medical decisions. All medical care is provided by independent licensed healthcare providers who use our platform to deliver services.
4. Prescription and Medication Disclaimer
Prescription Limitations
- Not all conditions can be treated through telehealth
- Prescriptions are subject to provider discretion and medical appropriateness
- Controlled substances may not be prescribed via telehealth in certain states
- Some medications require in-person evaluation
Medication Safety
You are responsible for:
- Providing accurate medical history and current medications
- Disclosing all allergies and adverse reactions
- Following prescription instructions exactly as provided
- Reporting any side effects or concerns immediately
- Obtaining regular monitoring as recommended
Compounded Medications
Compounded medications are prepared by state-licensed pharmacies when clinically appropriate. Compounded drugs are not FDA-approved, and the FDA does not verify their safety, effectiveness, or quality. Our healthcare providers will discuss with you whether compounded medications are appropriate for your specific condition and needs.
⚠️Medication Warning
All medications carry potential risks and side effects. Read all provided medication information carefully and contact your healthcare provider immediately if you experience any concerning symptoms.
5. Technology and Communication Limitations
Technical Requirements
Effective telehealth consultations require:
- Stable internet connection
- Compatible device with camera and microphone
- Quiet, private environment
- Adequate lighting for visual assessment
Communication Risks
Telehealth services may be limited by:
- Audio or video quality issues
- Internet connectivity problems
- Inability to perform physical examination
- Technical difficulties affecting consultation quality
6. State Licensing and Geographic Limitations
Our healthcare providers are licensed to practice in specific states. Services are only available to patients located in states where we have licensed providers. You must:
- Be physically located in a state where we are licensed to provide services
- Provide accurate location information during consultations
- Understand that prescriptions may not be valid outside of the prescribing state
7. Privacy and Security Disclaimer
While we implement robust security measures to protect your health information:
- No electronic communication is 100% secure
- You assume certain risks when using electronic communications
- You should use secure networks and devices when possible
- Immediately report any suspected security breaches
8. Age and Capacity Requirements
Our services are intended for:
- Adults 18 years of age and older
- Individuals with capacity to make medical decisions
- Patients who can provide informed consent
Minors may only use our services with appropriate parental consent and in accordance with state laws.
9. Insurance and Billing Disclaimer
Regarding insurance coverage:
- Not all insurance plans cover telehealth services
- Coverage may vary by state and service type
- You are responsible for understanding your insurance benefits
- Payment may be required regardless of insurance coverage
- We will provide necessary documentation for insurance claims
10. Continuity of Care
Our telehealth services supplement but do not replace:
- Regular primary care physician relationships
- Ongoing specialist care
- Emergency medical services
- In-person medical evaluations when necessary
- We will provide necessary documentation for insurance claims
Minors may only use our services with appropriate parental consent and in accordance with state laws.
11. Limitation of Liability
To the fullest extent permitted by law:
- Heros Health is not liable for medical decisions made by healthcare providers
- We do not guarantee specific medical outcomes
- Technology failures or communication issues may affect service quality
- Users assume certain risks inherent in telehealth services
Professional Responsibility: All medical care decisions and liability rest with the licensed healthcare providers using our platform, not with Heros Health as a technology platform.
12. Changes to Medical Disclaimer
We may update this Medical Disclaimer to reflect changes in:
- Medical practice standards
- Regulatory requirements
- Technology capabilities
- Service offerings
Material changes will be communicated through email notification and website posting.
Contact Information
For Medical Questions:
Contact your healthcare provider through the platform or call our medical support line.
For Technical Support:
Email: support@heroshealth.com
Phone: +1 702763-HERO
Emergency Situations:
Call 911 or go to your nearest emergency room
National Suicide Prevention Lifeline: 988
Poison Control: 1-800-222-1222
Company Address:
Heros Health, Inc.
1708 Spring Green Blvd Suite 120-343
Katy, TX, 77494
Email: support@heroshealth.com
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