Medical Disclaimer

The information and services provided by Heros Health, Inc. ("Heros Health," "we," "us," or "our") through our website at heroshealth.com and related telehealth platform (collectively, the "Service") are for informational and educational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Scope of Services

Our telehealth services are limited to:

• Consultations for specific conditions as determined by our licensed healthcare providers
• Prescription services for appropriate medications
• Follow-up care and medication management
• Health education and lifestyle counseling

What We Cannot Treat

Our telehealth services are NOT appropriate for:

• Emergency medical conditions
• Urgent care situations requiring immediate attention
• Conditions requiring physical examination or diagnostic testing
• Mental health crises or suicidal thoughts
• Substance abuse or addiction treatment
• Complex medical conditions requiring specialist care

All medical consultations and prescriptions through our platform are provided by licensed healthcare providers who are:

• Licensed to practice medicine in your state of residence
• Acting independently in their professional medical judgment
• Responsible for all medical decisions and prescriptions
• Available for follow-up care and questions

Prescription Limitations

• Not all conditions can be treated through telehealth
• Prescriptions are subject to provider discretion and medical appropriateness
• Controlled substances may not be prescribed via telehealth in certain states
• Some medications require in-person evaluation

Medication Safety

You are responsible for:

• Providing accurate medical history and current medications
• Disclosing all allergies and adverse reactions
• Following prescription instructions exactly as provided
• Reporting any side effects or concerns immediately
• Obtaining regular monitoring as recommended

Technical Requirements

Effective telehealth consultations require:

• Stable internet connection
• Compatible device with camera and microphone
• Quiet, private environment
• Adequate lighting for visual assessment

Communication Risks

Telehealth services may be limited by:

• Audio or video quality issues
• Internet connectivity problems
• Inability to perform physical examination
• Technical difficulties affecting consultation quality

Our healthcare providers are licensed to practice in specific states. Services are only available to patients located in states where we have licensed providers. You must:

• Be physically located in a state where we are licensed to provide services
• Provide accurate location information during consultations
• Understand that prescriptions may not be valid outside of the prescribing state

While we implement robust security measures to protect your health information:

• No electronic communication is 100% secure
• You assume certain risks when using electronic communications
• You should use secure networks and devices when possible
• Immediately report any suspected security breaches

Our services are intended for:

• Adults 18 years of age and older
• Individuals with capacity to make medical decisions
• Patients who can provide informed consent

Minors may only use our services with appropriate parental consent and in accordance with state laws.

Regarding insurance coverage:

• Not all insurance plans cover telehealth services
• Coverage may vary by state and service type
• You are responsible for understanding your insurance benefits
• Payment may be required regardless of insurance coverage
• We will provide necessary documentation for insurance claims

Our telehealth services supplement but do not replace:

• Regular primary care physician relationships
• Ongoing specialist care
• Emergency medical services
• In-person medical evaluations when necessary

We encourage maintaining relationships with local healthcare providers for comprehensive care.

To the fullest extent permitted by law:

• Heros Health is not liable for medical decisions made by healthcare providers
• We do not guarantee specific medical outcomes
• Technology failures or communication issues may affect service quality
• Users assume certain risks inherent in telehealth services

We may update this Medical Disclaimer to reflect changes in:

• Medical practice standards
• Regulatory requirements
• Technology capabilities
• Service offerings

Material changes will be communicated through email notification and website posting.